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Do you have additional questions? Do you want to establish cooperation, or perhaps sell your product with our help? Write to us :)

Frequently asked questions

1. Are all bags at Luxe Hunter authentic?

Yes. Each item undergoes a multi-stage authentication process, in which we analyze, among other things, materials, stitching quality, logos, hardware, serial numbers/production dates, and characteristic details for a given brand and model. We do not sell replicas or "inspired" models.

In each product description, we indicate whether it includes a brand certificate, a certificate from an external service provider (e.g., Entrupy), or our internal certificate.
What does the authenticity verification process look like?

For verification, we combine expert knowledge and—in selected cases—technologies from external providers (e.g., Entrupy).
When assessing handbags, we check, among other things:

  • type and texture of leather/canvas,
  • quality and method of stitching,
  • metal finishes (color, weight, engravings),
  • serial number / date code and its consistency with a given production line,
  • consistency of proportions and details with the original models of a given brand.

If you have additional questions regarding the authenticity of a specific handbag, please write to us—we can send photos of details or explain what documents/opinions a given verification is based on.
Do the bags come with the original box, dustbag, and receipts?

Many pre-loved models do not come with a complete set of accessories – this depends on the history of the particular handbag. The descriptions always state exactly what is included in the set, e.g.: original dust bag, box, card, invoice/receipt from the boutique, third-party certificate.

If the description does not mention the above accessories, you can assume that the item is not part of the set.
How do you describe the condition of your handbags?

Each handbag is pre-loved, so you can always expect at least minimal signs of wear. In our descriptions, we use clear condition terms, such as:

  • Perfect – no signs of wear, "like new" appearance
  • Very Good – slight signs of wear, delicate scuffs or micro-scratches only visible up close, clean interior.
  • Good – visible signs of wear (scuffs on corners, patina, minor scratches on hardware), fully functional.
  • Satisfactory – more visible signs of wear, which, however, do not affect comfortable use.

In product descriptions, we always strive to accurately describe any defects and show them in close-up photos.
Do I incur additional customs duties/taxes when shipping internationally?

When shipping outside the European Union, additional customs duties and taxes may be levied by the destination country – these are independent of the store and are the responsibility of the buyer.
Before placing an order, it is advisable to check your country's local customs regulations.
Can I resell my handbag to LuxeHUNTER?

Certainly! In selected cases, we accept handbags on consignment or buy them directly. If you wish to have your item valued, please send us photos of the handbag (exterior, interior, serial number) along with a brief description of its condition and accessories (box, dustbag, documents). We will get back to you with an offer. Then, upon accepting our offer, you will receive a ready-made insured courier shipping label from us. We will do our best to help your handbag find a second home :)
Can I see the purse in person?

Currently, we operate exclusively online and do not have a physical boutique. However, we would be happy to provide you with additional photos or videos of a specific model.
Can I return the handbag I bought?

Yes. You have 14 days from the date of receipt to decide whether you wish to keep your handbag. If for any reason you change your mind, you may return the product and receive a refund, provided the following conditions are met.

For a return to be accepted:

  • the handbag must be returned in the same condition in which it was sent – without additional signs of use,
  • all components of the set (box, dust bag, documents, certificates, security tags, seals, etc.) must be included and undamaged,
  • the return package must be sent back to us within 14 days from the moment of receipt of the shipment (the date of dispatch counts). We recommend purchasing parcel insurance.
  • we do not accept cash on delivery parcels

The cost of returning the product under a standard return (change of mind) is borne by the buyer; original shipping costs are not refunded, unless regulations or individual arrangements state otherwise. Details can be found in our Return Policy.